In 2023, Assur-Travel celebrates two decades of passionate commitment to its customers through remarkable performance in the travel insurance market. This year was marked by a consolidation of its exceptional results from 2022, a growing turnover, the welcome of many new partners and an innovative approach to claims management. Assur-Travel continues to operate with the spirit of a startup, while firmly positioning itself as one of the French leaders in its field.
A continuous rise over the years
Assur-Travel celebrates its 20th anniversary this year, a brand of longevity synonymous with trust and loyalty to its customers. Created in February 2004 in Lille, with the sole driving force of the energy and dreams of its founders, the company recruited its first employee the following year. Today, based in Villeneuve d’Ascq, it employs around forty people, becoming over the years a key player in the travel insurance sector in France. This rise was possible thanks to an agile structure, similar to that of a startup, and a young and dynamic team whose average age does not exceed 30 years. These multilingual professionals represent the real driving force of Assur-Travel, constantly proposing improvements to guarantee the satisfaction of tour operator customers.
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The power of responsive customer service
Assur-Travel stands out for its commitment to offering the best possible service to its customers. A key factor in this commitment is consistency in the rapid compensation of claims, offering reimbursements within a maximum of five days. Such efficiency not only guarantees customer satisfaction, but also plays a vital role in the development of relationships with its partners. Indeed, the responsiveness and flexibility of Assur-Travel have attracted many tour operators, allowing the company to establish itself as a reference in its field.
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A year 2023 marked by growth
The year 2023 was particularly positive for Assur-Travel, reinforcing the excellent results obtained in 2022. The turnover of travel insurance segments recorded an impressive increase of almost 20%, thus consolidating the position of the company on the market. Although reduced anxiety related to COVID-19 led to a slight drop in agency take-up rates, from 65% to 53%, this did not dampen the company’s momentum. Indeed, the number of new tour operators who have chosen Assur-Travel for their travel insurance programs has multiplied, with around sixty new partners joining their ranks in 2023.
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A look towards the future
The outlook for 2024 looks promising for Assur-Travel. Since the start of the fourth quarter of 2023, an average of fifteen new travel partners have joined the company each month. This enthusiasm demonstrates the continued confidence of travel professionals in a company that continues to reinvent itself to offer innovative products and unparalleled customer service. With a strong positioning and a forward-looking vision, Assur-Travel is well placed to continue to evolve and prosper in the years to come.
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